Privacy Policy
Last updated: 2026-10-08
This policy explains what shrimadhopur.in, run by TBD ("we"), collects about you, why, and what you can do about it. We follow the Digital Personal Data Protection Act, 2023 and the IT Act, 2000.
What we collect
- From your Google sign-in: your name, email address and profile photo.
- When you book: the name and mobile number you enter, what you booked, and payment status. Our payment gateway (Razorpay or PhonePe) handles the payment itself; we receive only a payment ID — never your card, UPI or bank details.
- When you use the app: which events you mark Interested, your language, and notification settings. If you turn on notifications, your browser gives us a push address for this device.
- Organizers also give us contact details, an address, verification documents and bank details for payouts.
- Technical data: basic logs (IP address, device and browser type) to keep the service secure and working. We count event page views without tracking you across other websites.
How we use it
- To run your bookings: confirm tickets, send your ticket and reminders, let you in at the gate, and process refunds.
- To let the organizer of an event you booked contact you about that event.
- To show events, prevent fraud and misuse, and improve the service.
- To meet legal, tax and accounting requirements.
We do not sell your data or use it for advertising.
Who can see it
- The organizer of an event you booked sees your name, mobile number, email and what you booked — for that event only.
- Gate volunteers scanning tickets see your name, what you booked and the last 4 digits of your phone.
- Service providers who work for us: Razorpay and PhonePe (payments), Supabase (database and storage, hosted in Mumbai), Vercel (website hosting) and our email provider. They may use your data only to provide their service to us.
- Authorities, when the law requires it.
Your phone number and email are never shown on public pages.
How long we keep it
We keep your account data while your account is active. Booking and payment records are kept for 8 years because tax and accounting law requires it, even after you delete your account (we remove your name and contact details where the law allows).
Your choices and rights
- Change your name, phone, language and notification settings in your account.
- Turn off notifications at any time in your account or your browser.
- Delete your account from your account or by writing to support@shrimadhopur.in. Your profile is anonymised and your Interested list and notification settings are removed; booking records are kept as described above.
- You can ask us for a copy of your data, to correct it, or to raise a complaint, by writing to support@shrimadhopur.in.
Cookies
We use only the cookies needed to keep you signed in and remember your language. We don't use advertising cookies.
Children
The platform is meant for people aged 18 and over. Younger people may attend events booked by a parent or guardian.
Changes
We'll update the date above when this policy changes, and tell you in the app about important changes.
Contact
Grievance officer: TBD, support@shrimadhopur.in, TBD, Shrimadhopur, Sikar, Rajasthan 332715. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.